At Relieve Physiotherapy and Wellness Clinic, we are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services. Please read this policy carefully before providing us with any personal information.
We may collect the following types of information from you:
– Personal information: This includes your name, email address, phone number, date of birth, gender, health history, and any other information that you voluntarily provide to us when you register for an account, book an appointment, fill out a form, or contact us.
– Non-personal information: This includes information that does not identify you personally, such as your IP address, browser type, device type, operating system, location data, website usage data, and other anonymous or aggregated data.
We may use your information for the following purposes:
– To provide you with our services: We use your personal information to process your bookings, payments, and cancellations; to communicate with you about your appointments and account; to provide you with customer support; and to improve our service quality and customer satisfaction.
– To personalize your experience: We use your non-personal information to understand your preferences and interests; to customize our website content and layout; to offer you relevant products and services; and to enhance your user experience.
– To protect our rights and interests: We use your information to prevent fraud, abuse, and unauthorized access; to comply with legal obligations and requests; to enforce our terms and conditions; and to defend ourselves against any claims or disputes.
We take reasonable measures to protect your information from unauthorized access, use, disclosure, modification, or destruction. These measures include:
– Using secure servers and encryption technologies to store and transmit your information.
– Limiting the access to your information to authorized personnel only.
– Educating our staff and contractors on data protection and privacy practices.
– Reviewing our security policies and procedures regularly.
However, please note that no method of transmission or storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information. You are responsible for keeping your password and account details confidential.
We do not sell, trade, or rent your personal information to third parties. We may share your information with the following parties only for the purposes described in this policy:
– Our service providers: We may share your information with third-party service providers who perform functions on our behalf, such as hosting, payment processing, marketing, analytics, etc. These service providers are contractually obligated to protect your information and use it only as instructed by us.
– Our partners: We may share your information with our partners who offer complementary products or services that may be of interest to you. These partners are required to respect your privacy choices and comply with applicable laws and regulations.
– Our affiliates: We may share your information with our affiliates who operate under the same or similar brand names as us. These affiliates are subject to this policy or a comparable one.
– Law enforcement and regulators: We may share your information with law enforcement agencies, regulators, courts, or other authorities when we believe it is necessary to comply with a legal obligation or request; to protect our rights or interests; or to prevent or investigate any illegal or unethical activity.
We respect your choices regarding how we use and share your information. You have the following rights and options:
– You can access, update, correct, or delete your personal information at any time by logging into your account or contacting us.
– You can opt out of receiving promotional emails from us or our partners by following the unsubscribe link in the email or contacting us.
– You can manage your cookie preferences by adjusting your browser settings or using our cookie consent tool.
– You can request a copy of your personal information that we hold by contacting us.
– You can lodge a complaint with us or a relevant data protection authority if you have any concerns about how we handle your information.
We may update this policy from time to time to reflect changes in our practices or applicable laws and regulations. We will notify you of any material changes by posting a notice on our website or sending you an email. Your continued use of our website or services after the effective date of the updated policy constitutes your acceptance of the changes.
If you have any questions or comments about this policy or our privacy practices, please contact us at:
Relieve Physiotherapy and Wellness Clinic
2315, 90 B Street
SW, Edmonton, Canada, T6X0P4
Phone: (587) 937-8850
FAX: 5876892559
Email: hellojijo@relievephysio.ca